Frequently Asked Questions

My shoes have not arrived

Please allow up to 7 days delivery, if they have not arrived within 7 days please contact us.

Is your online shopping secure?

Your credit information and personal data is secure when shopping on our web site. Our web site uses Secure Socket Layer (SSL) encryption technology, which renders information unreadable should anyone attempt to intercept it

To verify your connection is secure, check the bottom of your browser window in your status bar and you should see an unbroken key or a closed lock. That tells you the SSL is active and your information is secure. 

What is your privacy policy?

Babyshoes takes every measure possible to ensure the privacy of your personal information.  At no time will we share any unauthorised information stored in our customer database with any third party.  We currently use outside delivery companies to deliver orders, and a credit card processing company for the Internet purchases.  These companies do not retain, share, store or use personally identifiable information for any secondary purposes. 

For more information, please visit our Privacy Policy 

What methods of payment do you accept?

We accept Visa, MasterCard, Switch and Solo. We also accept PayPal

How do I get on your mailing list and how often will you contact me?

Simply sign up to receive our monthly emails containing Babyshoes news and special offers. We also periodically send additional updates on new products and promotions. 

How old should my child be before I buy their first pair of shoes? 

There is no right or wrong answer it simply depends on how quickly your childs feet develop but we would advise that as soon as your child has started standing holding on to furniture etc our first walkers are suitable.

How much room do I allow for growth in the shoes?

The rule of thumb is that if you can slide your little finger down the back of the shoe then there is enough room for movement. 

How do I keep track of my child’s foot size?

Download and print our size guide.

Does babyshoes have a catalogue/brochure?

Yes, this will be available to download soon from our website.